Complaints & Compliments
Step 1: Talk to Us
Feedback is critical to improving the quality of our service - so we want to hear from you!
You can offer their feedback in the following ways:
- By visiting us
- By clicking the button below
- By completing our quarterly feedback survey
- By Phone: 03 6273 0916
- By Email: feedback@auroradisability.org.au
- By Post: 15 Mill Lane, Glenorchy TAS 7010
A member of our management team will receive your compliment or complaint. They’ll respond as soon as they can, but definitely within 2 business days.
If you provide negative feedback, we’ll tell you the outcome as soon as we’ve resolved it. Resolution won’t take longer than four weeks.
Step 2: Commitee of Management Review
If a member of the management team can’t resolve your concerns, they’ll refer it to the Committee of Management and may start a formal investigation.
Step 3: External Review
Depending upon how severe your concern is, we may pass it on to an external independent mediator for action and resolution.
We fully support your right to access independent advocacy, and we encourage you to invite a friend, relative, advocate or significant other to support you.
If you are not happy with our response.
If you are not happy with the response from Aurora about your complaint, you can take it to another agency such as the NDIS Comission.
Phone: 1800 035 544
TTY:133 677
InIterpreters can be arranged
NDIS Complaints
Email: feedback@ndis.gov.au
Telephone: 1800 800 110.
Complete an online form
https://www.ndis.gov.au/contact/feedback-and-complaints/contact-and-feedback-form
